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The Only Order Management Software & E-Commerce Solution You’ll Ever Need

Orderwave is a web-based hosted application that automates and streamlines operations for e-commerce, catalog and direct marketing sales channels.

Customizable Dashboard

Flexibility to display the information you want quickly with an intuitive design

  • Fully customizable to show, hide, windows
  • All in one browser, no need for multiple windows
  • Easily switch between accounts
  • Viewable by multiple users
  • Manage permissions for each user
  • Orders menu options drill down to lowest level
Help your ecommerce business with our order processing software.

A whole new e-commerce experience

A full featured order management solution like you’ve never seen

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Orderwave offers PCI Compliance Level 1 and a rock solid foundation that provides impeccable stability. Worry no more.

Orderwave helps you automate your customer service.

Stop The Frustration!

You’re current software is making management tougher than it needs to be. Orderwave is a complete solution that allows better inventory management and your business management, while maximizing profits. This is just a small sampling of Orderwave’s powerful capabilities.  There is nothing else like it.  See for yourself.

Multiple Warehouses

Orderwave allows you to use less human capital & more automation resulting in less breakage, faster shipping and better customer experience.

PCI Compliance

Orderwave reduces the liability and cost of maintaining security protocols via Level 1 PCI Compliance.

Shipment Tools

Orderwave’s Carrier Connect allows for easy shipment management between various shippers & easy creation & editing of packing slips & labels.

Chargebacks / Returns

Orderwave’s chargeback manager automates returns & easily tracks them ensuring correct and timely processing.

Multiple Payment Gateways

Orderwave automates & tracks all orders & can automatically send orders through specific gateways based on rules.

Inventory

Orderwave integrates with other software & equipment to seamlessly transition from warehouse to customer without affecting inventory counts & procedures.

Coupons

Orderwave can easily manage coupons, promotions with expirations, one time “save the sale” coupons and more.

User Interface

Orderwave is intuitive and completely customizable to meet your needs, unlike other software tools.

Payment processing made easy

Orderwave is integrated with ALL the major payment gateways; it’s one less thing for you to worry about. As a PCI Level 1 solution provider, we’re focused on your security. Exhibit unsurpassed dedication to protecting our client’s, and their customer’s, privacy.

SCHEDULED BILLING & MULTI-PAYMENT PLANS

More freedom to manage your payment processes.

MERCHANT LOAD-BALANCING

Speed financial transactions across multiple merchant accounts regardless of how many.

DETAILED TRANSACTION LOGGING

Record the detail of each and every transaction your account generates.

VIRTUAL TERMINAL

Enjoy an easy-to-use, guided, virtual terminal that communicates to all of your gateways.

Customer Service Scripts

Ensure your customers are getting the best experience The best way to make sure your customers are going through your preferred process consistently is to use Orderwave’s call scripts feature.  Our software guides your employee through the call and won’t let them move forward until they log in the call information.  And, all call logging data is customizable.

Easily control your ecommerce company with our order management software.
Orderwave, easy and professional oms.

Continuity Features

Ensure products are shipping on the correct dates Orderwave manages continuity orders to ensure payments are made on the correct dates and orders are shipped correctly while securely storing customers’ credit card information.  This feature is extremely robust for future payments, orders, subscription models and more.

Notes and Tagging

Quickly and easily view important data Functions built in to track all changes within Orderwave between different users so the customer can track issues and provide better customer service.

  • Data is stored on our servers
  • Servers are hosted at an AT&T data center
  • Highest compliance level – Level 4
A full featured oms like you’ve never seen.

Capitalize on Partial Order Tracking and Buyer Behavior with Orderwave

When a customer is interested in your product and they begin the checkout process but never complete their order, Orderwave captures their partially-entered information in real time. Once an email address is entered, Orderwave enables you to send auto-responders to a particular customer to help you save the sale.

The success of your business can only be measured by how well your products sell. By analyzing buyer behavior, you’re able to strategically focus your marketing efforts to reach as many customers as possible.  Interested to see how it works?

Built to perform.

Customer Service Automation

Stop wasting time manually responding to customers and let Orderwave ease the process with automated emails, tracking and other automation tasks.

Custom Functionality

Tired of having to access different programs to access reporting? Orderwave saves you time by integrating with your other software.

Employee Accountability

Orderwave makes it possible to track all changes employees make to help fix issues and train employees to offer better service in the future.

Improved Customer Service

Our integrated suite of tools let’s you implement custom call scripts, log call details, show the rep who handled the call and more.  Keep customers happy.

Direct Response

Save time with Orderwave’s ability to interact with call centers or automated order lines to generate orders and track them through shipping.

Order Analytics

Know what’s going on.  Orderwave offers detailed reporting on inventory, financial campaigns, returns, orders fulfillment, customer activity and so much more.

Happy customers.

"We switched from another backend system to Orderwave about 6 months ago and have had nothing but a great experience, from the reporting to the easy of use in setting up new campaigns."

Sergio

"It is dependable, robust and easy to use. It's back end reporting is solid and detailed. Orderwave is truly a great program because of the people who developed it and are behind it."

Kamran

"Orderwave has made our company much more efficient and effective in all of its operations. It has now become our complete order processing and fulfillment program for all channels of our business."

Jeff