The Only Order Management Software & E-Commerce Solution You’ll Ever Need
Orderwave is a web-based hosted application that automates and streamlines operations for e-commerce, catalog and direct marketing sales channels.
Flexibility to display the information you want quickly with an intuitive design
- Fully customizable to show, hide, windows
- All in one browser, no need for multiple windows
- Easily switch between accounts
- Viewable by multiple users
- Manage permissions for each user
- Orders menu options drill down to lowest level
A whole new e-commerce experience
A full featured order management solution like you’ve never seen
Orderwave offers PCI Compliance Level 1 and a rock solid foundation that provides impeccable stability. Worry no more.
Stop The Frustration!
You’re current software is making management tougher than it needs to be. Orderwave is a complete solution that allows better inventory management and your business management, while maximizing profits. This is just a small sampling of Orderwave’s powerful capabilities. There is nothing else like it. See for yourself.
Orderwave allows you to use less human capital & more automation resulting in less breakage, faster shipping and better customer experience.
Orderwave reduces the liability and cost of maintaining security protocols via Level 1 PCI Compliance.
Orderwave’s Carrier Connect allows for easy shipment management between various shippers & easy creation & editing of packing slips & labels.
Orderwave automates & tracks all orders & can automatically send orders through specific gateways based on rules.
Orderwave integrates with other software & equipment to seamlessly transition from warehouse to customer without affecting inventory counts & procedures.
Orderwave can easily manage coupons, promotions with expirations, one time “save the sale” coupons and more.
Payment processing made easy
Orderwave is integrated with ALL the major payment gateways; it’s one less thing for you to worry about. As a PCI Level 1 solution provider, we’re focused on your security. Exhibit unsurpassed dedication to protecting our client’s, and their customer’s, privacy.
SCHEDULED BILLING & MULTI-PAYMENT PLANS
More freedom to manage your payment processes.
Speed financial transactions across multiple merchant accounts regardless of how many.
DETAILED TRANSACTION LOGGING
Record the detail of each and every transaction your account generates.
Enjoy an easy-to-use, guided, virtual terminal that communicates to all of your gateways.
Customer Service Scripts
Ensure your customers are getting the best experience The best way to make sure your customers are going through your preferred process consistently is to use Orderwave’s call scripts feature. Our software guides your employee through the call and won’t let them move forward until they log in the call information. And, all call logging data is customizable.
Ensure products are shipping on the correct dates Orderwave manages continuity orders to ensure payments are made on the correct dates and orders are shipped correctly while securely storing customers’ credit card information. This feature is extremely robust for future payments, orders, subscription models and more.
Notes and Tagging
Quickly and easily view important data Functions built in to track all changes within Orderwave between different users so the customer can track issues and provide better customer service.
- Data is stored on our servers
- Servers are hosted at an AT&T data center
- Highest compliance level – Level 4
Capitalize on Partial Order Tracking and Buyer Behavior with Orderwave
When a customer is interested in your product and they begin the checkout process but never complete their order, Orderwave captures their partially-entered information in real time. Once an email address is entered, Orderwave enables you to send auto-responders to a particular customer to help you save the sale.
The success of your business can only be measured by how well your products sell. By analyzing buyer behavior, you’re able to strategically focus your marketing efforts to reach as many customers as possible. Interested to see how it works?
Built to perform.
Customer Service Automation
Stop wasting time manually responding to customers and let Orderwave ease the process with automated emails, tracking and other automation tasks.
Tired of having to access different programs to access reporting? Orderwave saves you time by integrating with your other software.
Orderwave makes it possible to track all changes employees make to help fix issues and train employees to offer better service in the future.
Improved Customer Service
Our integrated suite of tools let’s you implement custom call scripts, log call details, show the rep who handled the call and more. Keep customers happy.
Save time with Orderwave’s ability to interact with call centers or automated order lines to generate orders and track them through shipping.
Know what’s going on. Orderwave offers detailed reporting on inventory, financial campaigns, returns, orders fulfillment, customer activity and so much more.
"We switched from another backend system to Orderwave about 6 months ago and have had nothing but a great experience, from the reporting to the easy of use in setting up new campaigns."
"It is dependable, robust and easy to use. It's back end reporting is solid and detailed. Orderwave is truly a great program because of the people who developed it and are behind it."
"Orderwave has made our company much more efficient and effective in all of its operations. It has now become our complete order processing and fulfillment program for all channels of our business."