Topics
How order management works
Where orderwave excels
Automated order management
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Managing your orders just got a
whole lot easier.
If you are taking orders in electronic form, whether it is from a telemarketing center, an ecommerce website, or a marketplace portal like eBay, you know that every step of the order process is crucial and must be handled perfectly.
Enter orderwave. Finally there is a software system that manages the complexities of order management with ease.
How order management works
Order management is a method of organizing your orders by precisely determining who ordered from you, exactly what they ordered, and figuring out how to get it to them. The concept is simple, but the execution of that concept separates the mediocre from the exceptional.
Orderwave manages this process by having clearly defined the different cycles of the order process into the orderwave-workflow. By segmenting the orderwave-workflow, we have been able to perfect each element. The elements of the orderwave-workflow are as follows:
- Order Retrieval
Orders are received into the orderwave-workflow through 1 of 2
standardized methods: 1) the orderwave API or 2) the orderwave Dual
File Import Format. Both of these implementations prevent the
duplicate importing of orders and are automated.
- Data Validation
As the orders are received into the orderwave-workflow, the SKUs are
validated against the existing inventory, the shipping methods are
standardized, and the various payment options are certified.
- Payment Capturing (optional)
Orderwave automatically batches these orders through any of the most
popular payment gateways, carefully recording the charge amount,
sub-total, tax, and freight amounts for detailed financial
reporting. Batch re-processing of declines is also available.
- Inventory Allocation
As orders are ready for the fulfillment process, the orderwave
workflow allocates available stock for the unshipped orders.
Automated inventory deductions take place at this stage.
- Data Delivery
The orderwave workflow then neatly outputs the packing-slips
(shipping invoices) in PDF and CSV formats for your warehouse
personnel to ship the orders. These are emailed to you on a
schedule that you specify.
Where orderwave excels
Orderwave takes the basic principles of order management further by providing tools that manage the more complex order-based situations. Orderwave easily lets you manage:
- Returns
Orderwave has a separate user interface for your warehouse personnel
to log product returns. Your personnel can use an orderwave
certified barcode scanner (optional) to scan returns as they are
received to quickly track each product and individual quantities of
the products that are returned. They also have the ability to
log the customer-defined reason for the return that trigger
pre-defined automated actions on the order. For instance, a
return that is logged as a "damaged item" immediately triggers a
product reshipment. Other returns-reasons queue orders for
refunds, outbound emails and calls and more.
The returns interface also gives the warehouse personnel the ability
to receive the returns directly back into available stock if they
are deemed to be in acceptable condition.
- Reshipments
When triggering a product reshipment, you can specify that you'd
like the reshipment to wait until the product is returned. As
soon as the product returns are logged in, the reshipment will be
released for inventory allocation and fulfillment.
- Customer Service
The customer service interface in orderwave gives the user an
advanced tool-set for performing any action. Payment
transactions take place in real-time, order tracking is available
and the user's fingertips, and any field can be edited.
Orderwave also has sophisticated user access levels that only give
certain users the ability to perform payment transactions and more.
- Credit Card Charge-Backs
We have an internal audit department that can handle your
merchant charge-backs in an accurate, timely and professional
manner. Simply direct your charge-back letters to our offices
and we will handle the rest. (Additional fees apply)
- Refunds
Refunds are requested by customer service representatives and
warehouse/returns personnel, but are only performed by users with
appropriate access privileges. Detailed records regarding the
refund transaction are recorded so that you can accurately generate
revenue reports.
- Order Tracking
You can have orderwave electronically communicate with your carrier
to generate shipping labels and tracking numbers to have access to
tracking numbers instantly, or you can use an external manifest
system to generate tracking numbers and manually import them into
your account. Once the tracking numbers are available,
orderwave will automatically email your customers with their
tracking numbers, complete with click-able links that show detailed
tracking information.
- Order Entry
The orderwave interface provides a user-friendly wizard for quickly
entering orders - complete with customizable product and shipping
configurations so you know that orders are being entered correctly.
Automated order management
Order management really makes sense when it is automated orderwave has the unique ability to provide a high level of automation because of the fact that it is hosted in our facility and we have a dedicated team monitoring all of the automated aspects of the orderwave-workflow.
When your account is configured to automatically pick up your orders, you have the piece of mind to know that there is a team reviewing each event to determine that all is well with your account.
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